The Microsoft Office / Liquid VOP / Smart device courses are one week each. These courses are designed to suit individual needs and are focused on maximum trainer-student interaction.
Liquid VOP Training
The Hein Wagner Academy is the Sole Service Provider of Liquid VOP (Voice Operator Panel) training. Liquid VOP training consists of the following:
- Navigating the programme with shortcut keys
- Incoming call handling
- Outgoing call handling
- Different types of call transfers
- Park a caller for retrieval on another phone
- Change operator status
- Change Directory search from name to surname, company name etc.
Microsoft Office Training
Our short course trainer is certified for both JAWS and ZoomText by Freedom Scientific. Candidates are offered the following training, focussing on their needs and level of expertise.
- Windows 10 and JAWS / ZoomText shortcut keys
- Internet (Chrome)
Smart Device Training
- Training offered on students own smartphone or tablet